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I have been ordering a particular brand of lenses for years, but recently it changed and the packaging is different/ the colour / pattern of the lens is slightly different. - UK FAQ
I have been ordering a particular brand of lenses for years, but recently it changed and the packaging is different/ the color / pattern of the lens is slightly different. - USA FAQ
Zamawiałem/-łam jedną markę soczewek od lat, ale ostatnio wygląd opakowania się zmienił / kolor lub wzór soczewek się lekko różni. - Polska FAQ
I have been ordering a particular brand of lenses for years, but recently it changed and the packaging is different/ the colour / pattern of the lens is slightly different. - Ireland FAQ

I have been ordering a particular brand of lenses for years, but recently it changed and the packaging is different/ the colour / pattern of the lens is slightly different.

Occasionally contact lens manufacturers change their packagings or labels to refresh their brand - there's nothing to worry about, the product inside is exactly the same. While on this topic we should be clear: we never sell counterfeit or repackaged products, only ever originals direct from the manufacturer and never a 3rd party supplier.

As for the differences in colour or pattern of a coloured lens, it is extremely rare but possible that the manufacturer has slightly changed the look of their product and one batch looks different from another. If you think you might have been affected by something like this, please contact us and we will do our best to make it right for you.