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I've opened the blister pack and the lens is torn / has a crack / is of a totally different colour to what it should be. Can I return it? - UK FAQ
I've opened the blister pack and the lens is torn / has a crack / is of a totally different color to what it should be. Can I return it? - USA FAQ
Otwarłem/-łam blister z soczewką i jest ona rozerwana / ma ubytek / jest zupełnie innego koloru, niż powinna. Czy mogę ją zwrócić? - Polska FAQ
I've opened the blister pack and the lens is torn / has a crack / is of a totally different colour to what it should be. Can I return it? - Ireland FAQ

I've opened the blister pack and the lens is torn / has a crack / is of a totally different colour to what it should be. Can I return it?

Yes, absolutely. This is very rare but if you spot a crack or a tear on your lens, even though you haven't touched it, it means that the lens is faulty and you should not wear it. Instead, please send it back to us as we report any and all faults to the relevant manufacturer. We will send you a replacement or a refund. If the lens crack or tear appeared after you've been using it, it is possible that it stems from improper handling, in which case we won't be able to refund you.

You are also eligible for a refund or a replacement if, upon opening the blister pack/vial you notice that the colour of the lens doesn't match the product label (eg. the box says Adria UV 55 Green and the lens is black). This indicates a packaging issue at the manufacturer and will also be happily resolved by our Customer Service Team, just let us know.