Frequently Asked Questions (FAQ's)
1. How long does it take for my order to arrive?
Usually it arrives at your door the next day. In case of an unusual prescription, the shipping period may be extended to 3-5 days..
2. Can I make a cash transfer instead of paying using a credit card?
We accept credit cards as well as transfers form PayPal system. If you want to make a cash transfer, please, use Pay Pal in order to do it.
3. Can I order coloured contact lenses not knowing my eye parameters?
Yes and no. Yes, because coloured contact lenses are usually designed to universally suit all people. However, we always recommend being tested by an eye care specialist in order to assess one’s eyes parameters and lens suitability as well as possible prescription.
4. Is there a way for me to easily make the same order as previously?
Yes, there is. Just log in and click the ‘Repeat my last order’ button on the top of the page.
5. Where can I get my eyes tested in order to learn my prescription?
If you’re based in Poland, you are welcome to visit one of our opticians or an Eye Clinic in Pszczyna. We will be happy to help. If you’re anywhere else in the world, your local eye doctor is the right person to visit.
6. Can I use my glasses prescription to get a pair of contact lenses?
No, usually these two prescriptions differ substantially. It is caused by different proximity of the contact lenses and glasses to the cornea.
7. Where do you ship?
All around the world.
8. I ordered two different products, but for now I received just one of them. Why?
We have stocks in several countries. Depending on the frequency in which some products are ordered, we send them from the UK or from other parts of the world. Sometimes this means splitting the order and sending products separately which in turn may cause some products to arrive on different dates. There’s no need to worry though – we make sure all of our products arrive to their destinations as quickly and safely as possible.
9. How can I tell if I bought an incorrectly fitting pair of lenses?
Too small contact lenses will probably scratch your cornea and cause major discomfort. On the other hand contacts that are too big will also scratch the surface of your eyes from moving around too much. You may also encounter some problems while inserting an unfitted lens. It is highly recommended to get eyes tested and perform a lens fitting session before buying a pair as wearing unfitted pair of contacts may lead to eye irritation and injuries.
10. How do I know if my contact lenses are overdue?
There are no visible signs of lenses’ expiration – they may look and smell just fine. It is important therefore to remember when to replace a particular pair of contacts with new ones – if you find it problematic, write it down or keep the labels. Using an expired pair of contact lenses may cause immunological reaction which in turn can lead to eye irritation, infection and injury.