by Customer Services
30. August 2010 15:18
Johnson & Johnson has decided to recall a batch of 1-Day Acuvue TruEye daily contact lenses manufactured in Ireland. The direct reason for the decision was eye irritation and discomfort (pain or stinging) experienced by some of their Japanese users. The complaints, however, are very unlikely to cause any long-term consequences.
The recalled batch consists of 4,000 boxes. Johnson & Johnson started an investigation into the problem and issued a statement explaining the situation. The statement pointed to an “isolated issue” concerning one production line and was connected with the lens rinsing process. According to the company, no other brand of contact lenses produced by Johnson & Johnson was affected by the issue; corrective measures have been implemented immediately to make sure that all lenses produced by the company meet appropriate quality standards.
As is customary in such cases, all users of 1-Day Acuvue TruEye contact lenses who are affected by the problem may return their lenses and receive new ones in exchange.
It is worth noting that the affected batch does not seem to have found its way to us, which is not surprising as it was produced in Japan. To be sure we checked all the stock in our warehouses and found none with the defect batch numbers.
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