Johnson & Johnson has decided to recall a batch of 1-Day Acuvue TruEye daily contact lenses manufactured in Ireland. The direct reason for the decision was eye irritation and discomfort (pain or stinging) experienced by some of their Japanese users. The complaints, however, are very unlikely to cause any long-term consequences.

The recalled batch consists of 4,000 boxes. Johnson & Johnson started an investigation into the problem and issued a statement explaining the situation. The statement pointed to an “isolated issue” concerning one production line and was connected with the lens rinsing process. According to the company, no other brand of contact lenses produced by Johnson & Johnson was affected by the issue; corrective measures have been implemented immediately to make sure that all lenses produced by the company meet appropriate quality standards.

As is customary in such cases, all users of 1-Day Acuvue TruEye contact lenses who are affected by the problem may return their lenses and receive new ones in exchange.

It is worth noting that the affected batch does not seem to have found its way to us, which is not surprising as it was produced in Japan. To be sure we checked all the stock in our warehouses and found none with the defect batch numbers.

We've dropped our price on Acuvue Moist Contact Lenses thanks mostly to Johnson & Johnson.

After checking our competitors we are happy to say that at this moment we are the cheapest on the web yet with the same great customer service.

Get them while they are hot!

It's been a whirlwind for us, so many changes and so much growth in as many areas, sometimes it’s been hard for us to keep up with it all. Despite the challenges and difficulties we’re loving the journey and are so happy to be making so many new friends along the way.

We’ve got big plans for the coming year. To name but a few, we’ll be opening a major new medical centre which will be serving a large community that desperately needs the specialist eye care we will be offering. Also our growth on the internet is going to mean not only even better prices for our online customers but additionally some new features which are going to be quite revolutionary and benefit our loyal customers the most.

The way we see it is that, you, our customers mean so much to us that we want to do the best for you, not only in price and service but in every aspect of our relationship with you. And this goes both ways it seems as your comments and kind words have really helped keep us smiling when things have got a little crazy, dare I mention the postal strike!

From the whole team at Optyk Rozmus we wish you a very happy New Year and hope to see you again soon.

Customer Services - Optyk Rozmus

Now that the postal strike is over and the postal services seem to have caught up with their backlog of undelivered mail, we are happy to report that indeed our deliveries are back on schedule.

There was some doubt last week if things were ever going to go back to normal but it seems that by Monday this week deliveries were arriving on the expected dates.

To all our customers - thank you so much for being patient during this difficult time.

Customer Services

For all our customers - please note that with the postal strike continuing some orders are taking longer than expected to be delivered.

Please bear with us as we are doing our best to get your orders to you as quickly as possible.

As well as chasing your deliveries we are also looking at alternative delivery methods.